BirdWatch is an innovative home management and maintenance company based in Washington, DC, and we're seeking a skilled full-time senior maintenance technician as we expand to the Philadelphia area.
Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes. BirdWatch builds on the 13-year track record of the well-known and loved property management company Flock DC. We are committed to taking exceptional care of our clients, their properties, our community, and, most importantly, our team members.
Birdwatch is ideal for a candidate looking to be part of a team, have a predictable schedule, and earn fair, consistent pay. So often, we hear about technicians and contractors who have unpredictable schedules and are underappreciated for their skill set. We want to change that narrative and provide consistent, well-paying jobs where employees feel valued and enjoy working with their teammates!
Salary: $33 - $38 per hour, with signing incentives (cash, vehicle access, or others)
Potential for annual profit share + performance incentives
Benefits: Paid time off, including sick and vacation time
Fully paid health, dental, life, short and long-term disability
Mileage Reimbursement
Work Hours: Monday to Friday 8:30 - 5:30 (option to negotiate schedule)
Rotating on-call with on-call salary differential (evenings and weekends)
85 - 90% in the field
Requirements: Legally authorized to work in the US, Proof of Covid vaccine or approved testing protocol
Work Description + Responsibilities
Working in a team environment, our Maintenance Technicians are energetic self-starters, customer service experts, and troubleshooting whizzes. Techs provide crucial maintenance services for BirdWatch homeowners, including:
- Repairing common household elements such as cabinets, drywall, shelving, flooring
- Repairing broken or leaking plumbing to avoid water damage and restore full use of water fixtures
- Installing light fixtures, dimmers or GFCI outlets, carbon and smoke detectors, and specialty bulbs
- Installing smart home elements, including thermostats, life and safety, and cameras
- Replacing air filters and basic diagnosing of HVAC issues
- Patching and painting of drywall
- Small-scale tiling installation and tile repairs
- Caulking and sealing
- Powerwashing
- Lock repair or installation
- Mailbox installation
- Fencing and gate repair
- Hanging televisions
- Baby-proofing
- Hanging art or shelving
- Carpentry, including framing and finish work
- Building furniture and stage furniture for clients
- Fixing potential safety hazards to avoid injuries
- Bills for all approved repairs in a timely manner
- Responsible for hitting performance markers each month
- Updates maintenance tickets and completes work that is needed in one trip if possible
- Purchases materials needed for client jobs
Qualifications Education and Experience
- Experience in home maintenance and/or construction required (4+ years)
- Experience with training and mentoring is a plus!
- Trade certifications are a plus!
- Handyman experience is a plus!
Required Knowledge, Skills, and Abilities
- Superior customer service skills, including the ability to manage challenging clients
- Strong attention to detail
- Superior organization, time management, and problem-solving skills
- Ability to work independently, is self-directive and detail-oriented
- Ability to work with challenging personalities with grace
- Ability to manage multiple projects simultaneously
- Ability to recognize systemic problems and offer solutions to enhance and improve current systems
- Ability to be on-call and respond to emergencies as they arise
- Ability to work a flexible schedule occasionally to include weekends, evenings, and holidays if needed
- Ability to handle maintenance emergencies and stay calm under pressure
- Ability to work indoors and outdoors, able to lift 75lbs+
- Enjoys working on a team and developing talent
- Willing to use technology in the field (training will be provided)
- Knowledge of the DMV area required and the ability to navigate the city
- Strong interpersonal skills